• Telstra Enterprise-grade Customer Service

    Telstra Enterprise-grade Customer Service® was developed to help large organisations address their specific ICT challenges by managing complexity and risk, and supporting continuity of critical business operations. We are committed to being:
    1. Simple and easy to do business with
    2. Responsive and dependable
    3. Best-in-class, independently assessed

  • Account & Service Management

    Your Telstra Account Executive is your single point of contact who manages your relationship with Telstra. This person is supported by a Service Management Representative who will tailor a service strategy for your organisation. With Telstra, you can rely on quick and efficient support 24/7 with regular service reviews, health checks, reporting, quality control and more.

  • Ordering, Provisioning & Billing

    Telstra makes it easy for you to do business with us through a secure Web portal where you can place and track orders. Convenient online tools make it easier, more flexible and more cost effective to manage your billing.

  • Project Delivery Management

    When you need to deploy a complex project or co-ordinate a solution implementation across a large framework, we will assign you a Project Manager from our Customer Project Management group which operates under a Quality Management System certified to AS/NZS ISO 9001.

  • Fault Restoration Services

    We understand business continuity is a top priority for your organisation, and we use powerful remote diagnostics, reporting systems and rigorous processes for quick, efficient fault restoration to minimise the impact of unplanned downtime. And with Australia's largest and most qualified field and technical force, you'll enjoy responsive, reliable restoration services with 24/7 access to our service desk.

Latest News

New Autumn 2012 Customer Service Update Brochure

Enhancing customer satisfaction is at the heart of everything we do at Telstra. We're pleased to share recent initiatives we've undertaken to improve your customer service experience, including the launch of the Telstra 4G network, and receiving 12 awards recognising our service excellence.

Your Telstra Tools (YTT) – more improvements

New enhancements to the YTT portal and a reengineered electronic billing delivery system lets you manage a wider range of services with ease, giving you greater control of your business.

We're more responsive

To ensure that our service is more responsive, we've just made significant improvements across three key service areas: Installations and Service Activations, Project Management and Fault Restoration.

Upskilling our people to serve you better

Recently, more of our Service Delivery and Project Management staff graduated from the Customer Service Institute of Australia.

Case Studies

Telstra Cloud cuts costs for Australian Vintage Limited (AVL)

Discover how AVL is enjoying greater reliability and savings thanks to a seamless transition to Telstra Cloud Computing that is delivering reliable services all back by engineering support.

OZ Minerals merges in the cloud

Newly merged entity OZ Minerals worked with Telstra's cloud experts to assimilate legacy infrastructure and create a highly responsive ICT platform that supports their fly-in, fly-out mining operations.

Links

Testimonials

  • "Telstra's cloud solution is a virtual server infrastructure with a managed back up service...we had several bridges to cross and Telstra helped us through it all."

    David Pegler
    CTO, Australian Vintage Limited

  • "It's very obvious to OZ Minerals that Telstra places a very high degree of value in the relationship. We see this through the opportunities Telstra bring to us proactively and in the way they continuously bring innovation and support to our company."

    Bradley Winks
    Head of Business Systems, OZ Minerals